Why Choose Us?

Your practice depends on your IT systems. We’re confident that we are the only Dental IT consulting business in Maryland that provides these benefits to your business.

Here are the reasons why you can depend on FamilyIT to keep you and your practice up and running:

Quick response – We can fix most problems remotely by having a technician connect to the problematic computer or server, so issues get resolved quickly without waiting for a technician to arrive onsite days later. All our managed service contracts have guaranteed response times that make sense for your business.
Experienced - There are many generic IT providers out there that are jack of all trades with their business support experience. Here at FamilyIT we specialize in Dental IT and our CEO, Lance Harvey, has supported over 150 dental offices. Further we only hire experienced certified technicians so we won't be sending green techs to learn on your dime!
One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity and software package (no more calling NextGen, Nextech, Dentrix or Eaglesoft, we do it for you!), and any other technology needs. We do the IT so you can focus on your practice.
Proactive – Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive project management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No geek speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
Reputable – Our proudest accomplishment is our long term clients who year after year put their trust in us. Check out our client testimonials on our homepage to see what other business and practice owners are saying about FamilyIT.
Dental Software Experience – We don’t pass the buck to the software vendor when problems arise. We have experience with software like: Eaglesoft, Dentrix, Dexis, Dolphin, Softdent, Carestream, Endovision, Practiceworks, PBSEndo, Easy Dental, Orthoease, CAESY, CDR Dicom, DSN, KDI, Ortho 2, Orthotrac, ProImage, Sidexis, Vistadent, Vixwin, WinOMS, Xrayvision, and the list goes on. Normally we can fix software problems without calling the software vendor but we will make contact with them to resolve issues on your behalf.
Cold Offline Backups - We perform cold powered off backups of our internal infrastructure including your backup data weekly. Even if we get Ransomware, your data is safe.